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금융서비스업의 적합한 품질비용 모델에 관한 탐색적 연구 -“D”사의 사례를 중심으로 -
심진섭; 김태경; 박종윤;
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2024
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서비스경영학회지, v.25, no.1, pp 271 - 294
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한국서비스경영학회
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