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패키지SW의 서비스품질과 제품품질이 사용자만족과 구전 및 재사용의도에 미치는 영향에 관한 연구
김정석;
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Issue Date
2009
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한국IT서비스학회지, v.8, no.2, pp.1 - 22
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한국IT서비스학회
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Customer Satisfaction
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