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고객가치 창조와 기업의 사회적 책임 이행: 에넥스의 고객중심 경영
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2018
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품질경영학회지, v.46, no.3, pp.695 - 706
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한국품질경영학회
형설지공(螢雪之功)의 CEO 리더쉽과 책임경영: 크레텍의 공구유통서비스를 중심으로
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2016
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서비스경영학회지, v.17, no.4, pp.207 - 222
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한국서비스경영학회
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