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Kano 모형에 기반한 항공사 교육서비스품질 연구 - A 항공사를 중심으로
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정지아;
유한주
Article
Issue Date
2011
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서비스경영학회지, v.12, no.5, pp.187 - 211
Publisher
한국서비스경영학회
서비스 제공자와 서비스 이용자 간의 서비스품질에 관한 인식 차이 연구 -대학 행정서비스를 중심으로-
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박의정;
유한주
; 송광석
Article
Issue Date
2011
Citation
품질경영학회지, v.39, no.1, pp.78 - 89
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한국품질경영학회
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