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연필로 쓰는 지속가능 체화 스토리- 250년 역사의 필기구 전문기업 파버카스텔을 중심으로 -
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연지영; 김연성;
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2013
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서비스경영학회지, v.14, no.4, pp.195 - 213
Publisher
한국서비스경영학회
교육서비스 품질이 서비스 몰입에 미치는 영향에 관한 연구 - 생명보험 설계사를 중심으로 -
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배인정;
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; 강미선; 임성은
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2013
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품질경영학회지, v.41, no.1, pp.79 - 94
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한국품질경영학회
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