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항공사 객실 승무원의 자아상태가 직무만족과 고객지향성에 미치는 영향 - 교류분석을 중심으로 -
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문지원; 연지영;
최정일
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Issue Date
2018
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품질경영학회지, v.46, no.1, pp.133 - 150
Publisher
한국품질경영학회
교육서비스 품질이 서비스 몰입에 미치는 영향에 관한 연구 - 생명보험 설계사를 중심으로 -
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배인정;
최정일
; 강미선; 임성은
Article
Issue Date
2013
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품질경영학회지, v.41, no.1, pp.79 - 94
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한국품질경영학회
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Choi, Jeongil
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