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서비스 현장코칭품질이 서비스접점직원의 자기효능감과 회복탄력성에 미치는 영향
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이채현; 오해영; 오선미;
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Article
Issue Date
2019
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서비스경영학회지, v.20, no.5, pp.1 - 22
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한국서비스경영학회
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Choi, Jeongil
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Resilience
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서비스경영학회지
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