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ISO/TS 16949 품질 경영 시스템이 프로세스 개선과 고객 만족 및 조직 성과에 미치는 영향에 대한 연구
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남재상;
한용희
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2015
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기업경영연구, v.22, no.4, pp.47 - 66
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한국기업경영학회
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