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6 시그마를 활용한 서비스품질 평가에 관한 연구 - 국내 은행을 중심으로 -
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김종훈; 송광석;
유한주
Article
Issue Date
2011
Citation
품질경영학회지, v.39, no.4, pp.527 - 542
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한국품질경영학회
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Yoo, Han Ju
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김종훈
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Service Quality Assessment
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2011
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Korean
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