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DEA를 이용한 서비스효율성 측정에 관한 연구 - 국내5개 시중은행의 서비스품질지수를 중심으로-
김진왕;
유한주
;
송광석
Article
Issue Date
2009
Citation
품질경영학회지, v.37, no.1, pp.80 - 90
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한국품질경영학회
1
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Author
Yoo, Han Ju
1
김진왕
1
Subject
DEA(Data Envelopment Analysis)
1
DEA/PS Model
1
Service Efficiency
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2009
1
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