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서비스 직원의 감성지능이 서비스지향 조직시민행동에 미치는 영향: 내면연기의 매개효과성
양은연; 안희규;
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2018
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품질경영학회지, v.46, no.3, pp.659 - 676
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한국품질경영학회
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안희규
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Deep Acting
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