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서비스 인카운터 지수의 개발 및 측정에 관한 연구-국내 공항서비스를 중심으로-
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송광석
; 박정희; 송예봄; 최대국
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Issue Date
2013
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서비스경영학회지, v.14, no.5, pp.273 - 296
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한국서비스경영학회
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