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부트스트랩 기법을 이용한 서비스 식스시그마지수(SSI) 개발에 관한 연구
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오방열; 송광석;
유한주
Article
Issue Date
2014
Citation
서비스경영학회지, v.15, no.3, pp.347 - 369
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한국서비스경영학회
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Yoo, Han Ju
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KS-SQI
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Service Quality
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Service Six Sigma Index
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2014
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Korean
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