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Social Network Game 이용자의 전환의도에 관한 연구: 카카오톡 플랫폼 기반 게임을 중심으로
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박은경; 김용희;
최정일
;
김사승
Article
Issue Date
2014
Citation
서비스경영학회지, v.15, no.1, pp.23 - 42
Publisher
한국서비스경영학회
Kano 모델의 매력적 품질에 기반한 서비스품질지수(ASQI) 개발에 관한 연구: 국내 항공사 서비스품질에 적용
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정지아; 박의정;
유한주
Article
Issue Date
2014
Citation
서비스경영학회지, v.15, no.5, pp.221 - 253
Publisher
한국서비스경영학회
부트스트랩 기법을 이용한 서비스 식스시그마지수(SSI) 개발에 관한 연구
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오방열; 송광석;
유한주
Article
Issue Date
2014
Citation
서비스경영학회지, v.15, no.3, pp.347 - 369
Publisher
한국서비스경영학회
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Yoo, Han Ju
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Choi, Jeongil
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KIM, SA SEONG
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Attractive Service Quality Index
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Customer Satisfaction-coefficient
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Expectation Disconfirmation Theory
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KS-SQI
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Migration Theory
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Service Quality
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Service Quality Index
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Service Six Sigma Index
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Social Network Game
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Switching Intention
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