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프랜차이즈 시스템의 관리적 특성과 가맹점장의 리더십이 서비스 품질에 미치는 영향 - 외식업체의 프랜차이즈를 중심으로 -
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이인하; 연지영;
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Article
Issue Date
2011
Citation
서비스경영학회지, v.12, no.5, pp.37 - 62
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한국서비스경영학회
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Choi, Jeongil
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이인하
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Subject
Franchise
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2011
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Korean
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