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서비스 현장코칭품질이 서비스접점직원의 자기효능감과 회복탄력성에 미치는 영향
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이채현; 오해영; 오선미;
최정일
Article
Issue Date
2019
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서비스경영학회지, v.20, no.5, pp.1 - 22
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한국서비스경영학회
서비스 디자인 방법론을 통한 백화점의 서비스 개선 사례연구
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이경선; 김연성;
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; 김서영
Article
Issue Date
2015
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서비스경영학회지, v.16, no.1, pp.225 - 243
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한국서비스경영학회
프랜차이즈 시스템의 관리적 특성과 가맹점장의 리더십이 서비스 품질에 미치는 영향 - 외식업체의 프랜차이즈를 중심으로 -
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이인하; 연지영;
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Issue Date
2011
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서비스경영학회지, v.12, no.5, pp.37 - 62
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한국서비스경영학회
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