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Kano 모델의 매력적 품질에 기반한 서비스품질지수(ASQI) 개발에 관한 연구: 국내 항공사 서비스품질에 적용
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정지아; 박의정;
유한주
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Issue Date
2014
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서비스경영학회지, v.15, no.5, pp.221 - 253
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한국서비스경영학회
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Attractive Service Quality Index
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Customer Satisfaction-coefficient
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