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소셜 지능로봇의 특성이 만족과 사용의도에 미치는 영향: 1인 가구 소셜 지능로봇 사용자를 중심으로
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전규리; 이채현; 정성미;
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2024
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품질경영학회지, v.52, no.1, pp 95 - 113
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한국품질경영학회
금융서비스업의 적합한 품질비용 모델에 관한 탐색적 연구 -“D”사의 사례를 중심으로 -
심진섭; 김태경; 박종윤;
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2024
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서비스경영학회지, v.25, no.1, pp 271 - 294
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한국서비스경영학회
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