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호텔 뷔페레스토랑 이용에 있어서의 구전의도에 영향을 미치는 주요 요인에 관한 연구
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이정한;
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; 류을순
Article
Issue Date
2015
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서비스경영학회지, v.16, no.1, pp.25 - 45
Publisher
한국서비스경영학회
웨딩홀의 인적 서비스 및 Servicescape가 구전의도에 미치는 영향
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이진숙; 임성은;
최정일
Article
Issue Date
2016
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관광연구, v.31, no.2, pp.427 - 444
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대한관광경영학회
고객만족교육에서 서비스몰입에 영향을 미치는 요인에 관한 연구: 금융기관 종사자를 중심으로
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배인정; 박소은;
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2016
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품질경영학회지, v.44, no.1, pp.121 - 138
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한국품질경영학회
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