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종업원 만족이 고객 만족에 영향을 미치는 경로에 관한 연구 - K기업 발전설비 정비서비스를 중심으로 -
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2013
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서비스경영학회지, v.14, no.2, pp.243 - 274
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한국서비스경영학회
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