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서비스회복 수행이 서비스회복 만족, 브랜드이미지 및 충성도에 미치는 영향에 관한 연구: 이동통신사와 패밀리레스토랑을 중심으로
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박의정; 정지아;
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2015
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서비스경영학회지, v.16, no.1, pp.245 - 265
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한국서비스경영학회
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