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웹 서비스 품질이 고객만족도에 미치는 영향요인에 관한 연구: N 포털사에 대한 사례
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하지용; 김지은;
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2018
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서비스경영학회지, v.19, no.4, pp.221 - 239
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한국서비스경영학회
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