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자동차 보험에서 비대면 채널로의 전환이 전환의도에 미치는 영향
전소영;
유한주
Article
Issue Date
2020
Citation
서비스경영학회지, v.21, no.3, pp.277 - 300
Publisher
한국서비스경영학회
서비스품질일관성지수의 개발 및 측정에 관한 연구 - 유통산업을 중심으로 -
송광석;
유한주
Article
Issue Date
2008
Citation
한국생산관리학회지, v.19, no.3, pp.149 - 179
Publisher
한국생산관리학회
챗봇 서비스품질이 챗봇 이용의도에 미치는 영향 분석과 업종간 비교 연구
전소영;
유한주
Article
Issue Date
2023
Citation
서비스경영학회지, v.24, no.3, pp.395 - 418
Publisher
한국서비스경영학회
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