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발전설비 정비서비스의 품질과 비용이 고객가치와 고객만족에 미치는 영향
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이진호; 김종훈;
유한주
Article
Issue Date
2012
Citation
품질경영학회지, v.40, no.1, pp.73 - 87
Publisher
한국품질경영학회
종업원 만족이 고객 만족에 영향을 미치는 경로에 관한 연구 - K기업 발전설비 정비서비스를 중심으로 -
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이진호;
유한주
Article
Issue Date
2013
Citation
서비스경영학회지, v.14, no.2, pp.243 - 274
Publisher
한국서비스경영학회
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Yoo, Han Ju
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