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서비스종사자의 이미지메이킹과 커뮤니케이션 능력이 고객지향성에 미치는 영향
박성아;
최정일
; 오해영; 연지영
Article
Issue Date
2020
Citation
서비스경영학회지, v.21, no.3, pp.105 - 128
Publisher
한국서비스경영학회
연필로 쓰는 지속가능 체화 스토리- 250년 역사의 필기구 전문기업 파버카스텔을 중심으로 -
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연지영; 김연성;
최정일
Article
Issue Date
2013
Citation
서비스경영학회지, v.14, no.4, pp.195 - 213
Publisher
한국서비스경영학회
프랜차이즈 시스템의 관리적 특성과 가맹점장의 리더십이 서비스 품질에 미치는 영향 - 외식업체의 프랜차이즈를 중심으로 -
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이인하; 연지영;
최정일
Article
Issue Date
2011
Citation
서비스경영학회지, v.12, no.5, pp.37 - 62
Publisher
한국서비스경영학회
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