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연필로 쓰는 지속가능 체화 스토리- 250년 역사의 필기구 전문기업 파버카스텔을 중심으로 -
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연지영; 김연성;
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2013
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서비스경영학회지, v.14, no.4, pp.195 - 213
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한국서비스경영학회
프랜차이즈 시스템의 관리적 특성과 가맹점장의 리더십이 서비스 품질에 미치는 영향 - 외식업체의 프랜차이즈를 중심으로 -
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이인하; 연지영;
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2011
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서비스경영학회지, v.12, no.5, pp.37 - 62
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한국서비스경영학회
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