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Kano 모형에 기반한 항공사 교육서비스품질 연구 - A 항공사를 중심으로
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정지아;
유한주
Article
Issue Date
2011
Citation
서비스경영학회지, v.12, no.5, pp.187 - 211
Publisher
한국서비스경영학회
서비스회복 수행이 서비스회복 만족, 브랜드이미지 및 충성도에 미치는 영향에 관한 연구: 이동통신사와 패밀리레스토랑을 중심으로
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박의정; 정지아;
유한주
Article
Issue Date
2015
Citation
서비스경영학회지, v.16, no.1, pp.245 - 265
Publisher
한국서비스경영학회
부트스트랩 기법을 이용한 서비스 식스시그마지수(SSI) 개발에 관한 연구
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오방열; 송광석;
유한주
Article
Issue Date
2014
Citation
서비스경영학회지, v.15, no.3, pp.347 - 369
Publisher
한국서비스경영학회
종업원 만족이 고객 만족에 영향을 미치는 경로에 관한 연구 - K기업 발전설비 정비서비스를 중심으로 -
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이진호;
유한주
Article
Issue Date
2013
Citation
서비스경영학회지, v.14, no.2, pp.243 - 274
Publisher
한국서비스경영학회
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