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웹 서비스 품질이 고객만족도에 미치는 영향요인에 관한 연구: N 포털사에 대한 사례
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하지용; 김지은;
유한주
Article
Issue Date
2018
Citation
서비스경영학회지, v.19, no.4, pp.221 - 239
Publisher
한국서비스경영학회
파생결합증권시장에서 서비스 고객화가 직원에 대한 신뢰와 고객충성도에 미치는 영향
이완석;
송광석
;
유한주
Article
Issue Date
2018
Citation
서비스경영학회지, v.19, no.2, pp.51 - 75
Publisher
한국서비스경영학회
1
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Author
Yoo, Han Ju
2
Song, Gwangsuk
1
김지은
1
이완석
1
하지용
1
Subject
Customer Satisfaction
1
Delight
1
Gratitude
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Portal Site
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Web Service
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WEBQUAL
1
Date Issued
2018
2
Language
Korean
2
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