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서비스회복 수행이 서비스회복 만족, 브랜드이미지 및 충성도에 미치는 영향에 관한 연구: 이동통신사와 패밀리레스토랑을 중심으로
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박의정; 정지아;
유한주
Article
Issue Date
2015
Citation
서비스경영학회지, v.16, no.1, pp.245 - 265
Publisher
한국서비스경영학회
호텔 뷔페레스토랑 이용에 있어서의 구전의도에 영향을 미치는 주요 요인에 관한 연구
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이정한;
최정일
; 류을순
Article
Issue Date
2015
Citation
서비스경영학회지, v.16, no.1, pp.25 - 45
Publisher
한국서비스경영학회
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Author
Yoo, Han Ju
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Choi, Jeongil
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Hotel Buffet Restaurant
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