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서비스 인카운터 지수의 개발 및 측정에 관한 연구-국내 공항서비스를 중심으로-
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송광석
; 박정희; 송예봄; 최대국
Article
Issue Date
2013
Citation
서비스경영학회지, v.14, no.5, pp.273 - 296
Publisher
한국서비스경영학회
종업원 만족이 고객 만족에 영향을 미치는 경로에 관한 연구 - K기업 발전설비 정비서비스를 중심으로 -
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이진호;
유한주
Article
Issue Date
2013
Citation
서비스경영학회지, v.14, no.2, pp.243 - 274
Publisher
한국서비스경영학회
연필로 쓰는 지속가능 체화 스토리- 250년 역사의 필기구 전문기업 파버카스텔을 중심으로 -
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연지영; 김연성;
최정일
Article
Issue Date
2013
Citation
서비스경영학회지, v.14, no.4, pp.195 - 213
Publisher
한국서비스경영학회
1
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Author
Song, Gwangsuk
1
Yoo, Han Ju
1
Choi, Jeongil
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1
연지영
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이진호
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최대국
1
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Brand Identity
1
Customer Orientation
1
Customer Satisfaction
1
Customer Value
1
Employee Satisfaction
1
Innovation
1
Overall Service Quality Index(OSQI)
1
Product Distinctiveness
1
Service Costs
1
Service Encounter
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