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커피전문점 이용객의 개인특성이 서비스 가치, 고객만족, 그리고 재구매 의도에 미치는 영향 : 프랜차이즈 가맹점과 독립점포의 비교를 중심으로
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한혜숙; 김민성; 김순호
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2014
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호텔경영학연구, v.23, no.6, pp.155 - 172
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한국호텔외식관광경영학회
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Han, Hye Sook
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