Key Factors Affecting e-Government Benefits Through e-Government Processes in Cambodia

Abstract

Todays, e-Government uses ICT to promote better quality products, more efficient services, and better communication between governments and citizens. However, e-Government has not successfully implemented in developing countries, which is required to investigate key success and failure factors of e-Government projects as well as their causes. Therefore, this study aimed to determine critical factors that would positively impact both e-Government Processes and Benefits. This study developed an amended research model by combining Heeks’ gap model and DeLone and McLean IS Success model, and considered Cambodian environment. Data were collected from 216 respondents including government officers and citizens who were interested in Cambodia’s e-Government. The research findings indicate that Technology Quality, Management Systems and Structures, and Staffing and Skills affect the benefits of e-Government project through e-Government Processes. However, Information Quality has no influence on the benefits of e-Government. In final, this study gives some guides of how to successfully implement e-Government project in Cambodia.