ScholarWorks@Soongsil University: Kang, Gi Du

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Kang, Gi Du (강기두)

College of Business Administration (School of Business Administration)

Research Area: 서비스품질, 척도개발, 서비스마케팅, Service Quality, Scale development, Services Marketing

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Internal Marketing:4||SERV*OR:3||Internal Service Quality:3||Reliability:3||Nomological Validity:3||Discriminant:3||Perceived value:3||관계품질:3||Convergent:3||SelfEfficacy:2||Motivation:2||Qualitative studies:2||내부마케팅:2||Service Quality:2||Service orientation:2||Appeal Types:2||소구유형:2||Customer engagement:2||Adaptability:2||Employee Satisfaction:2||AHP:2||Ecological boycott:2||Familiarity:2||Logistic service quality:2||Logistics Service:2||Employees&apos:2||Meansend chain:2||Scale development강기두서비스경영학회지 제 권 제 호 년 월8 3 2007 9:2||Psychometric Properties:2||Customer citizenship behaviour:1||Customer knowledge level:1||Customer loyalty:1||Customer satisfaction:1||Customer to Customer CrossCultural Interaction (NCCCCI):1||Customer trust:1||Design Complexity:1||Digital Menu Board:1||Digital Signage:1||Dysfunctional Consumer Behavior:1||Effectiveness:1||Emotional Appeal:1||Emotional Dissonance:1||Emotional Exhaustion:1||Employee Behavior:1||Employee expertise:1||Engagement:1||Environment concern:1||Environmental behavior:1||Exception Making.:1||Experimental Study:1||Expression Types:1||Face sensitivity:1||Fanship:1||Financial Performance:1||Franchise:1||Future Complaint Intentions:1||Green marketing:1||Higher Order Factor Model:1||Identification:1||Instrumental Value:1||Intention to Renew the Contract:1||Intercultural Competence (ICC):1||Internal service quality:1||Intrinsic Value:1||Jaycustomers:1||Job Satisfaction:1||Kano Model:1||Korea:1||LISREL:1||Laddering technique:1||Loyalty:1||Media Engagement:1||Message Framing:1||OSE:1||Online Service Recovery Strategy:1||Opportunistic Behavior:1||Organizationwide commitment:1||Organizational Culture:1||Organizational service climate:1||Orientation:1||PLS:1||Perceived Cultural Distance (PCD):1||Perceived Justice:1||Product Involvement:1||Profect Management:1||Project Output:1||Psychometric Property:1||Purchasing Behavior:1||Purchasing Propensity:1||Quality Orientation:1||Quality concept:1||Rapport:1||Recovery Satisfaction:1||Relational Commitment:1||Relational Norms:1||Relational benefit:1||Relationship Quality:1||Relationship quality:1||SERVQUAL:1||SNS Influencer&apos:1||Scale Development:1||Scale Measurement:1||Scale development:1||Script:1||SelfConstrual:1||SelfExpressive Cue:1||Service Companies Categories:1||Service Experience:1||Service Innovation:1||Service quality:1||Service quality assurance:1||ServiceOrientation:1||Services Controllability:1||Services Failure:1||Services Severity:1||Shipping Service Quality:1||Shopping Fatigue:1||Social responsibility:1||Success Factor:1||Technology Alliance Organizations:1||Trust:1||Uncertainty:1||Value Perception:1||Visual Complexity:1||Willingness to pay:1||android platform:1||business ethics:1||commitment:1||corporate citizenship:1||deep acting:1||detector:1||dynamic capability:1||execution hiding:1||fairness:1||illegallycopied app:1||internal market orientation:1||internal marketing:1||market orientation:1||odex file:1||odex 파일:1||organizational commitment:1||proportional share scheduling algorithm:1||quality of life:1||relationship quality:1||relationship strength:1||s Characteristics:1||satisfaction:1||scheduling overhead:1||service capability:1||service climate:1||service quality:1||social responsibility:1||societal consideration.:1||societal marketing:1||societal orientation:1||surface acting:1||weight distribution:1||가치 인식:1||감성형 소구:1||감정 부조화:1||감정고갈:1||경쟁우위:1||고객 불량행동:1||고객 시민 행동:1||고객 참여:1||고객관계관리:1||고객만족:1||고객시민행동:1||고객의 지식수준:1||고객행동:1||공익연계마케팅(CRM):1||공정성:1||관계강화:1||관계규범:1||관계몰입:1||관계효익:1||구매성향:1||구매의사액:1||구매행동:1||기술제휴:1||기업 행위:1||기회주의적 행동:1||내부시장지향성:1||동기:1||동일시:1||동적역량:1||디자인 복잡성:1||디지털 메뉴보드:1||디지털 사이니지:1||라포:1||메시지 프레이밍:1||문화 간 역량:1||미디어 인게이지먼트:1||미래불평의도:1||부정적인 이문화 고객 간 상호작용:1||불량고객:1||불법 복제 앱:1||불평태도:1||불확실성:1||비례 지분 스케줄링 알고리즘:1||상업적 우정:1||생태적 불매운동:1||서비스 경험:1||서비스 실패:1||서비스 지향성:1||서비스기업 유형:1||서비스제공능력:1||서비스지향성:1||서비스품질:1||서비스풍토:1||서비스혁신:1||성공요인:1||소비자:1||소비자 선호도:1||소비자 혼란:1||쇼핑 피로감:1||수단결과 사슬:1||수렴타당성:1||수출제조기업:1||스케줄링 오버헤드:1||시각적 복잡성:1||시장지향성:1||신뢰:1||신뢰성:1||실행 은닉:1||실험연구:1||심각성:1||안드로이드 플랫폼:1||애니메이션:1||온라인 서비스 회복 전략:1||이해타당성:1||인게이지먼트:1||인지된 문화적 거리감:1||인플루언서 특성:1||자기표현적 단서:1||자아해석:1||재계약의도:1||재무적 성과:1||재방문 의도:1||적응적 판매 행동:1||제시형식:1||제품관여도:1||조직 역량:1||조직간 관계성과:1||조직몰입:1||조직문화:1||종업원의 전문성:1||중요도:1||지각된 가치:1||지각된 공정성:1||지분 분포:1||지향성:1||직무만족:1||직원 행동:1||진심행위:1||척도 개발:1||체면민감성:1||체인 호텔:1||친밀성:1||친숙성:1||탐지기:1||통제성:1||특별 취급.:1||판별타당성:1||팬쉽:1||편안함:1||표면행위:1||프랜차이즈:1||프로젝트 관리:1||프로젝트 성과:1||협력적 커뮤니케이션:1||회복 후 만족:1||ATC: Attitude Toward Complaining.:1||Adaptive selling behavior:1||Animation:1||B2B environment:1||Brand Power:1||Brand attitude:1||Brand image:1||Brand meaning:1||Brand name:1||CE:1||CSR Orientation:1||CSR 지향성:1||CauseRelated Marketing(CRM):1||Chain Hotel:1||Collaborative Communication:1||Commercial friendship:1||Competitive Advantage:1||Consumer:1||Consumer Confusion:1||Consumer behavior:1||Consumers’ Preferences:1||Continuous Improvement:1||Customer Behaviour:1||Customer Citizenship Behavior:1||Customer Focus:1||Customer Participation:1||Customer Relationship Management:1||Customer Value:1||

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