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한국 서비스기업의 TQM 활동 효율성에 관한 연구
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유한주
Article
Issue Date
2004
Citation
품질경영학회지, v.32, no.4, pp.92 - 102
Publisher
한국품질경영학회
유통산업의 서비스품질 수준 비교와 전환장벽에 관한 연구 -백화점과 대형할인점을 중심으로-
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유한주
; 송광석
Article
Issue Date
2004
Citation
품질경영학회지, v.32, no.2, pp.109 - 131
Publisher
한국품질경영학회
한국 중소기업의 품질경영 실태분석에 의한 경쟁력 제고방안 연구
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이재관;
유한주
Article
Issue Date
2004
Citation
품질경영학회지, v.32, no.3, pp.94 - 108
Publisher
한국품질경영학회
카노모델을 활용한 고객군의 분류와 고객군별 고객만족 및 전환장벽에 관한 연구- 백화점과 대형할인점 고객을 중심으로-
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유한주
; 송광석; 김종천
Article
Issue Date
2004
Citation
서비스경영학회지, v.5, no.2, pp.3 - 32
Publisher
한국서비스경영학회
전사적 자원관리 시스템(ERP) 도입기업의 표준템플릿 적합도 측정에 관한 연구 - 자동차 부품산업을 중심으로 -
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유한주
; 송광석; 이명진
Article
Issue Date
2004
Citation
한국경영공학회지, v.9, no.2, pp.233 - 250
Publisher
한국경영공학회
1
Discover
Author
송광석
3
Lee, Jae Kwan
1
김종천
1
이명진
1
Subject
Service Quality
2
SERVPERF
2
SERVQUAL
2
Switching Barriers
2
AHP
1
AHP(analytic hierarchy process)
1
Automobile Part Industries
1
BNQA(Baldrige National Quality Aw...
1
DEA(data envelopment analysis)
1
ERP
1
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품질경영학회지
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서비스경영학회지
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한국경영공학회지
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