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서비스 품질 일관성지수의 개발에 관한 연구
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최민영; 김백륜;
유한주
Article
Issue Date
2007
Citation
서비스경영학회지, v.8, no.3, pp.211 - 226
Publisher
한국서비스경영학회
카노모델을 활용한 고객군의 분류와 고객군별 고객만족 및 전환장벽에 관한 연구- 백화점과 대형할인점 고객을 중심으로-
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유한주
; 송광석; 김종천
Article
Issue Date
2004
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서비스경영학회지, v.5, no.2, pp.3 - 32
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한국서비스경영학회
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