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한국 서비스기업의 TQM 활동 효율성에 관한 연구
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유한주
Article
Issue Date
2004
Citation
품질경영학회지, v.32, no.4, pp.92 - 102
Publisher
한국품질경영학회
유통산업의 서비스품질 수준 비교와 전환장벽에 관한 연구 -백화점과 대형할인점을 중심으로-
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유한주
; 송광석
Article
Issue Date
2004
Citation
품질경영학회지, v.32, no.2, pp.109 - 131
Publisher
한국품질경영학회
한국 중소기업의 품질경영 실태분석에 의한 경쟁력 제고방안 연구
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이재관;
유한주
Article
Issue Date
2004
Citation
품질경영학회지, v.32, no.3, pp.94 - 108
Publisher
한국품질경영학회
1
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Author
Lee, Jae Kwan
1
송광석
1
Subject
AHP(analytic hierarchy process)
1
BNQA(Baldrige National Quality Aw...
1
DEA(data envelopment analysis)
1
Medium-sized Company
1
Service Quality
1
service TQM
1
SERVPERF
1
SERVQUAL
1
Small &
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