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6 시그마를 활용한 서비스품질 평가에 관한 연구 - 국내 은행을 중심으로 -
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김종훈; 송광석;
유한주
Article
Issue Date
2011
Citation
품질경영학회지, v.39, no.4, pp.527 - 542
Publisher
한국품질경영학회
서비스 제공자와 서비스 이용자 간의 서비스품질에 관한 인식 차이 연구 -대학 행정서비스를 중심으로-
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박의정;
유한주
; 송광석
Article
Issue Date
2011
Citation
품질경영학회지, v.39, no.1, pp.78 - 89
Publisher
한국품질경영학회
서비스 제공자의 성격이 서비스 교육성과에 미치는 영향에 관한 연구
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김민주;
박종우
Article
Issue Date
2011
Citation
품질경영학회지, v.39, no.1, pp.1 - 14
Publisher
한국품질경영학회
조직구성원의 윤리의식과 혁신성향이 조직성과에 미치는 영향 -ISO 26000 성과제고를 위한 윤리경영 지각의 조절효과를 중심으로-
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윤현덕; 성종수
Article
Issue Date
2011
Citation
품질경영학회지, v.39, no.2, pp.199 - 216
Publisher
한국품질경영학회
1
Discover
Author
Yoo, Han Ju
2
송광석
2
Yoon, Heon Deok
1
Park, Jong woo
1
김민주
1
김종훈
1
박의정
1
성종수
1
Subject
6 Sigma
1
Business Ethics Consciousness
1
Business Ethics Perception
1
Domestic Banks
1
GAP
1
Innovation Inclination
1
Internal Service Quality
1
KS-SQI
1
Moderating Effect
1
Organizational Performance
1
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