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서비스회복 수행이 서비스회복 만족, 브랜드이미지 및 충성도에 미치는 영향에 관한 연구: 이동통신사와 패밀리레스토랑을 중심으로
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박의정; 정지아;
유한주
Article
Issue Date
2015
Citation
서비스경영학회지, v.16, no.1, pp.245 - 265
Publisher
한국서비스경영학회
Kano 모형에 기반한 항공사 교육서비스품질 연구 - A 항공사를 중심으로
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정지아;
유한주
Article
Issue Date
2011
Citation
서비스경영학회지, v.12, no.5, pp.187 - 211
Publisher
한국서비스경영학회
1
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Yoo, Han Ju
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Customer Satisfaction
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Education Service
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Kano Model
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RECOVSAT
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Service Failure
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Service Recovery
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