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Results 1-3 of 3 (Search time: 0.085 seconds).
서비스 청사진을 통한 대학로 소극장 서비스 프로세스 및 소비자 만족도 개선 방안 연구
서정우; 오동옥;
류승완
Article
Issue Date
2015
Citation
디자인지식저널, no.34, pp 275 - 286
Publisher
한국디자인지식학회
서비스 청사진을 이용한 공연장 서비스 분석에 관한 연구: 대형 뮤지컬 공연장을 중심으로
강하나;
류승완
;
진현정
; 이유나
Article
Issue Date
2015
Citation
서비스경영학회지, v.16, no.1, pp 1 - 24
Publisher
한국서비스경영학회
서비스오류 매트릭스를 활용한 서비스 실패의 사전 예방과 개선에 관한 연구
임유정;
류승완
Article
Issue Date
2018
Citation
경영과학, v.35, no.4, pp 35 - 50
Publisher
한국경영과학회
1
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Author
Jin, Hyun Joung
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강하나
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서정우
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오동옥
1
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1
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Audience Satisfaction
2
Critical Points
1
Failure point
1
Performing Arts
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Popular Music Concert
1
Service Attributes
1
Service Design
1
Service Error Matrix
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2018
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경영과학
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