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고객과의 접촉도가 높은 서비스 제공자의 직무스트레스와 감정노동 간의 상호작용 분석 -국내 카지노 딜러를 중심으로-
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홍유진; 홍경완;
김현철
Article
Issue Date
2014
Citation
경영교육연구, v.29, no.1, pp 367 - 387
Publisher
한국경영교육학회
서비스품질과 커뮤니케이션의 다차원적 특성이 고객만족 및 사후행동에 미치는 영향- 항공서비스를 중심으로-
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오현주; 홍경완;
김현철
Article
Issue Date
2013
Citation
경영교육연구, v.28, no.3, pp 273 - 295
Publisher
한국경영교육학회
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Kim, Hyeon Cheol
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