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서비스품질과 커뮤니케이션의 다차원적 특성이 고객만족 및 사후행동에 미치는 영향- 항공서비스를 중심으로-
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오현주; 홍경완;
김현철
Article
Issue Date
2013
Citation
경영교육연구, v.28, no.3, pp 273 - 295
Publisher
한국경영교육학회
중소기업에 대한 행정서비스품질 모형에 관한 탐색적 연구: 디자인역량강화사업을 중심으로
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김천주;
강성민
;
박인선
Article
Issue Date
2013
Citation
경영교육연구, v.28, no.4, pp 71 - 97
Publisher
한국경영교육학회
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Kim, Hyeon Cheol
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