지역주민 특성과 인지도가 공공병원 이용경험에 미치는 영향

Abstract

Purpose: This study aims to explore the effects of personal characteristics, satisfaction, quality of care, roleperformance, image, awareness level of public hospitals perceived by community residents on use-experience ofpublic hospitals. Methods: A cross-sectional survey was conducted with 2,100 community residents around 39district public hospitals. The questionnaire was designed to collected information on personal characteristics andcommunity awareness of public hospitals. The community awareness consists of 5 factors and 15 items. The datawere collected utilizing call-interview by a survey company. Results: The personal characteristic and communityawareness were shown significant differences between having use-experience and not-having use-experience ofpublic hospitals (p<.001), except gender. As the results of multiple logistic regression, the significant variables ofuse-experience of public hospitals were satisfaction (OR=1.06 95%CI=1.010-1.116), quality of care (OR=1.07,95%CI=1.016-1.134, level of awareness to public hospitals (OR=1.50, 95%CI=1.378-1.632), age (OR=0.43,95%CI=0.236-0.785), education (OR=1.62, 95%CI=1.013-2.590), type of medical security (OR=0.37,95%CI=0.142-0.945). Conclusions: Public hospitals have to effort to improve community awareness throughproviding quality of care, and role performance. It is possible to support them by the Central and Local Government.