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균형성과표(BSC)를 이용한 소규모 농촌형 외식업체의 서비스 품질 차원과 경영성과 간의 관계 분석
김현철
; 홍경완; 이환의
Article
Issue Date
2013
Citation
서비스경영학회지, v.14, no.1, pp 97 - 114
Publisher
한국서비스경영학회
Brady와 Cronin의 위계적 서비스품질 모형(HSQM)을 활용한 커피전문점 고객의 지각된 서비스품질, 가치, 만족 및 행동의도 간의 관계 분석
천덕희; 홍경완;
김현철
Article
Issue Date
2013
Citation
서비스경영학회지, v.14, no.3, pp 243 - 259
Publisher
한국서비스경영학회
서비스품질과 커뮤니케이션의 다차원적 특성이 고객만족 및 사후행동에 미치는 영향- 항공서비스를 중심으로-
오현주; 홍경완;
김현철
Article
Issue Date
2013
Citation
경영교육연구, v.28, no.3, pp 273 - 295
Publisher
한국경영교육학회
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