The influence of total quality management practices on the transformation of how organisations work
DC Field | Value | Language |
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dc.contributor.author | Hur, Mann Hyung | - |
dc.date.available | 2019-05-30T04:32:59Z | - |
dc.date.issued | 2009-07 | - |
dc.identifier.issn | 1478-3363 | - |
dc.identifier.issn | 1478-3371 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/cau/handle/2019.sw.cau/23463 | - |
dc.description.abstract | This paper examines the influence of total quality management practices on the transformation of how organisations work, by conducting both a quantitative analysis with data collected from a survey of government employees and a content analysis with data collected from the same source using open-ended questions. This study investigated the differences between the total quality management participants and non-participants, and the pre-test and post-test, using five analytic lenses: understanding the total quality management philosophies, transforming individual attitudes, promoting knowledge of total quality management through collective learning, transforming management style toward system-oriented approaches, and transforming the existing culture into a new organisational culture. This study showed that the total quality management practices have let government employees change their attitudes at work from a rule-of-thumb estimate to a rational judgment style on the basis of analysis, their learning mechanism from individual to collective learning, their decision-making style from the individual-based to the team-based type. | - |
dc.format.extent | 15 | - |
dc.language | 영어 | - |
dc.language.iso | ENG | - |
dc.publisher | ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD | - |
dc.title | The influence of total quality management practices on the transformation of how organisations work | - |
dc.type | Article | - |
dc.identifier.doi | 10.1080/14783360903128306 | - |
dc.identifier.bibliographicCitation | TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, v.20, no.8, pp 847 - 861 | - |
dc.description.isOpenAccess | N | - |
dc.identifier.wosid | 000270039400005 | - |
dc.identifier.scopusid | 2-s2.0-70349881625 | - |
dc.citation.endPage | 861 | - |
dc.citation.number | 8 | - |
dc.citation.startPage | 847 | - |
dc.citation.title | TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE | - |
dc.citation.volume | 20 | - |
dc.type.docType | Article | - |
dc.publisher.location | 영국 | - |
dc.subject.keywordAuthor | TQM | - |
dc.subject.keywordAuthor | innovation | - |
dc.subject.keywordAuthor | new public management | - |
dc.subject.keywordAuthor | empowerment | - |
dc.subject.keywordAuthor | business excellence | - |
dc.subject.keywordAuthor | attitudinal change | - |
dc.subject.keywordAuthor | organisational change | - |
dc.subject.keywordAuthor | performance in the public sector | - |
dc.subject.keywordPlus | PUBLIC-SECTOR ORGANIZATIONS | - |
dc.subject.keywordPlus | TQM | - |
dc.relation.journalResearchArea | Business & Economics | - |
dc.relation.journalWebOfScienceCategory | Management | - |
dc.description.journalRegisteredClass | scie | - |
dc.description.journalRegisteredClass | scopus | - |
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