The influence of total quality management practices on the transformation of how organisations work
- Authors
- Hur, Mann Hyung
- Issue Date
- Jul-2009
- Publisher
- ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
- Keywords
- TQM; innovation; new public management; empowerment; business excellence; attitudinal change; organisational change; performance in the public sector
- Citation
- TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, v.20, no.8, pp 847 - 861
- Pages
- 15
- Journal Title
- TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
- Volume
- 20
- Number
- 8
- Start Page
- 847
- End Page
- 861
- URI
- https://scholarworks.bwise.kr/cau/handle/2019.sw.cau/23463
- DOI
- 10.1080/14783360903128306
- ISSN
- 1478-3363
1478-3371
- Abstract
- This paper examines the influence of total quality management practices on the transformation of how organisations work, by conducting both a quantitative analysis with data collected from a survey of government employees and a content analysis with data collected from the same source using open-ended questions. This study investigated the differences between the total quality management participants and non-participants, and the pre-test and post-test, using five analytic lenses: understanding the total quality management philosophies, transforming individual attitudes, promoting knowledge of total quality management through collective learning, transforming management style toward system-oriented approaches, and transforming the existing culture into a new organisational culture. This study showed that the total quality management practices have let government employees change their attitudes at work from a rule-of-thumb estimate to a rational judgment style on the basis of analysis, their learning mechanism from individual to collective learning, their decision-making style from the individual-based to the team-based type.
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Collections - College of Social Sciences > Department of Public Service > 1. Journal Articles
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