지식경영 전략 및 구조적 자본이 조직성과에 미치는 영향The Effects of Knowledge Management Strategy and Structural Capital on Organizational Performance
- Authors
- 이종건; 임형곤
- Issue Date
- 2011
- Publisher
- 한국지식경영학회
- Keywords
- Knowledge Management; Structural Capital; Organizational Performance
- Citation
- 지식경영연구, v.12, no.4, pp 77 - 90
- Pages
- 14
- Journal Title
- 지식경영연구
- Volume
- 12
- Number
- 4
- Start Page
- 77
- End Page
- 90
- URI
- https://scholarworks.bwise.kr/cau/handle/2019.sw.cau/26772
- DOI
- 10.15813/kmr.2011.12.4.005
- ISSN
- 1229-9553
- Abstract
- This study examined the effects of knowledge management strategy and structural capital on organizational performance. Structured capital was classified into three dimensions: organizational culture, knowledge process, and information technology. Data were collected from 251 employees in a public institution. Results indicated that organizational knowledge-based strategy was positively related to employees' job satisfaction, and that information technology-based strategy was positively related to customers' satisfaction and institutional image. Results also indicated that organizational culture and knowledge process were positively related to customers' satisfaction, employees' job satisfaction, and institutional image, whereas informational technology was negatively related to customers' satisfaction and institutional image. Finally, the theoretical and practical implications of the results were discussed.
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