기업 위기 대응 수단으로 선택한 사과가 공중에 수용되는 과정에서 CEO 이미지의 역할에 관한 연구 :삼성과 현대자동차 사회헌납 발표와 수용을 중심으로A Study on Role of CEO Image during the process of Crisis Management by Apology :Samsung & Hyundai-Motor Company Case
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