전자정부 포털사이트 평가요인에 관한 연구A Study on the Factors for Evaluating e-Government Portal Sites
- Authors
- 한기훈; 홍일유
- Issue Date
- Mar-2006
- Publisher
- 한국경영정보학회
- Keywords
- e-Government Portal; User Satisfaction; Administrative Efficiency; Public Service Quality; Portal's Attributes
- Citation
- Asia Pacific Journal of Information Systems, v.16, no.1, pp 23 - 43
- Pages
- 21
- Journal Title
- Asia Pacific Journal of Information Systems
- Volume
- 16
- Number
- 1
- Start Page
- 23
- End Page
- 43
- URI
- https://scholarworks.bwise.kr/cau/handle/2019.sw.cau/29250
- ISSN
- 2288-5404
2288-6818
- Abstract
- By far, numerous e-government projects requiring huge investments have been conducted in Korea to increase the administrative efficiency and improve the service quality via Internet. However, there's little research focusing on methods and techniques for analyzing and evaluating the projects either to economically justify the investments or to assess the quality of the system and of on-line services to citizens. The purpose of this paper is to suggest a set of factors to take into account for evaluating e-government portals and to empirically test the factors to provide useful implications for building such portals. Based on the literature reviewed, we constructed a research model that includes content, public service, community, design, technology, and portal's attributes as independent variables and the user's satisfaction and the administrative efficiency as dependent variables. A reliability test revealed that the evaluation factors proposed in the paper are sufficiently reliable, and a multi-regression analysis indicated that five hypotheses should be accepted. The findings of the study suggest that emphasis should be placed on public service quality and portal site attributes, among others, when implementing portals.
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Collections - College of Business & Economics > School of Business Administration > 1. Journal Articles
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