우리나라 중소기업의 전자신용장활용이 고객만족에 미치는영향에 관한 연구
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 권승하 | - |
dc.contributor.author | 박근식 | - |
dc.date.available | 2019-03-08T06:36:23Z | - |
dc.date.issued | 2018 | - |
dc.identifier.issn | 1738-8112 | - |
dc.identifier.uri | https://scholarworks.bwise.kr/cau/handle/2019.sw.cau/2955 | - |
dc.description.abstract | Through the development of transportation mode and information technology in recent world’s economy, an environment of international trade is rapidly changing that the knowledge and information-oriented society are received through globalization. International flow allows Letter of Credit (L/C) to adopt e-L/C system; which replaces traditional trade form into electronic form. This study focus on the influential relationship of e-L/C application on customer satisfaction, and regulation effect of reliability of national e-trade service by implementing empirical testing with SPSS and AMOS program from 338 SME businesses’ surveys from Korea. The results are as follows. Firstly, e-L/C, perceived converting cost, and the capabilities of company apply positive effects on the customer satisfaction. Secondly, the effect of customer satisfaction from e-L/C and converting cost represents regulation effect regarding reliability of national e-Trade service (uTradeHub). This study’s implications are to determine the significant factors to utilize e-L/C for the companies, and to analyze the influence on regulation effect from the reliability of national e-Trade service. | - |
dc.description.abstract | Through the development of transportation mode and information technology in recent world’s economy, an environment of international trade is rapidly changing that the knowledge and information-oriented society are received through globalization. International flow allows Letter of Credit (L/C) to adopt e-L/C system; which replaces traditional trade form into electronic form. This study focus on the influential relationship of e-L/C application on customer satisfaction, and regulation effect of reliability of national e-trade service by implementing empirical testing with SPSS and AMOS program from 338 SME businesses’ surveys from Korea. The results are as follows. Firstly, e-L/C, perceived converting cost, and the capabilities of company apply positive effects on the customer satisfaction. Secondly, the effect of customer satisfaction from e-L/C and converting cost represents regulation effect regarding reliability of national e-Trade service (uTradeHub). This study’s implications are to determine the significant factors to utilize e-L/C for the companies, and to analyze the influence on regulation effect from the reliability of national e-Trade service. | - |
dc.format.extent | 15 | - |
dc.publisher | 한국무역연구원 | - |
dc.title | 우리나라 중소기업의 전자신용장활용이 고객만족에 미치는영향에 관한 연구 | - |
dc.title.alternative | A Study on the Influence of e-L/C Application on Customer Satisfaction of SMEs in Korea | - |
dc.type | Article | - |
dc.identifier.doi | 10.16980/jitc.14.2.201804.241 | - |
dc.identifier.bibliographicCitation | 무역연구, v.14, no.2, pp 241 - 255 | - |
dc.identifier.kciid | ART002338908 | - |
dc.description.isOpenAccess | N | - |
dc.citation.endPage | 255 | - |
dc.citation.number | 2 | - |
dc.citation.startPage | 241 | - |
dc.citation.title | 무역연구 | - |
dc.citation.volume | 14 | - |
dc.publisher.location | 대한민국 | - |
dc.subject.keywordAuthor | Customer Satisfaction | - |
dc.subject.keywordAuthor | e-L/C | - |
dc.subject.keywordAuthor | National e-Trade Service (uTradeHub) Reliability | - |
dc.subject.keywordAuthor | Perceived Conversing Cost | - |
dc.description.journalRegisteredClass | kci | - |
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