Cross-cultural contextualisation for recommender systems

Abstract

Cultural Heritage (CH) domain is rapidly moving from traditional heritage sites into smart cultural heritage environment through various technologies. As one of the important technologies in the smart space, Recommender Systems (RSs) have been widely utilised to personalised services and matching visitors’ goals and behaviours. Whereas, cultural difference is often considered a barrier to technology transfer or adoption. However, few studies focus on how the cultural factor influences recommendation despite cultural difference largely affects user preferences in the RSs. Furthermore, existing researches have mainly analysed evaluation results of their recommendation to reveal cultural differences, rather than utilising the cross-cultural factors into RSs. In this paper, we propose a novel concept of cross-cultural contextualisation and a model to compute the cross-cultural factor affecting users (countries or cultures) preferences by using matrix factorisation and clustering techniques. In addition, we discuss how to apply the model to RSs in CH domain through cross-domain recommendation techniques. Note that the two computational techniques were used to analyse cross-cultural factors which impact to user preferences, rather than to recommend items. In other words, the proposed model and computing results capable of utilisation into the other RSs as well as various research fields. Results of experiments with a real-world dataset showed effectiveness of the proposed model and supported that there is cultural difference influencing users’ rating behaviours. Furthermore, a systematic analysis of dataset and the experimental results presented that individual users could be considered as country-wise groups for the model to analyse the cross-cultural factors. © 2019, Springer-Verlag GmbH Germany, part of Springer Nature.